This Cancellation Policy applies to all home storage system planning and implementation services booked via www.cluttercalmdwelling.com. By scheduling an appointment and paying the required deposit, you enter into a service agreement with us, subject to the terms outlined below. This policy complies with applicable statutory requirements under German and European Union consumer protection laws.
Right of Withdrawal (Widerrufsrecht) for Consumers
If you are a consumer residing in the European Union, you generally have a statutory right to withdraw from your contract within 14 days without giving any reason, in accordance with EU consumer rights directives and German civil law (§ 355 BGB).
Execution of Services Before Withdrawal: If you explicitly request that our on-site service commence before the expiration of the 14-day withdrawal period, you acknowledge that you lose your statutory right of withdrawal once the service has been fully performed. If the service has started but not yet been fully performed upon your cancellation, you shall pay an amount in proportion to the services provided up to the time you informed us of your withdrawal, compared to the full coverage of the contract.
Customer Cancellation and Appointment Rescheduling Terms
To ensure efficient planning for on-site services, appointments must be managed according to the following timeline:
Cancellation Notice Period: You may cancel or reschedule your booked appointment free of charge up to 48 hours prior to the scheduled start time of the on-site service.
Late Cancellation / Failure to Attend: If you cancel within less than 48 hours before the scheduled appointment, or if our team arrives at the scheduled location and is unable to gain access or perform the service due to customer absence or fault, the paid deposit will be retained as compensation for reserved capacity and logistical preparation.
Refund Procedures and Timelines
Eligible Refunds: In the event of a valid cancellation made outside of the 48-hour window, or an approved withdrawal under statutory regulations, any deposits or advance payments collected will be refunded.
Processing Time: Refunds will be processed using the original method of payment within 5 to 7 business days following the confirmation of cancellation.
Service Provider Cancellation
We reserve the right to cancel or reschedule an appointment due to unforeseen operational circumstances (such as severe illness or force majeure). In such cases, we will notify you promptly, and you will be offered an alternative date or a full refund of any deposit paid, without any further liability.
Contact Information
For any questions regarding cancellations, withdrawals, or appointments, please contact us using the details below:
